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Complaints Policy Sapphire Dental Code of Practice for Patients Who Wish to Raise Concerns ​ In this practice we place great emphasis on meeting and whenever possible, exceeding our patients expectations. We try to ensure that all patients are pleased with their experience of our service and we take any concerns a patient may have very seriously. If you have a concern regarding any aspect of your care, please let us know. We will do all that we can to resolve your concern to your satisfaction both promptly and professionally. ​ Private complaints can only be addressed when raised within 12 months of the treatment taking place or within 12 months of becoming aware that you have something to complain about. ​ Our aim is to respond to patients concerns in a caring and sensitive way. ​ The persons responsible for dealing with any concerns about the service we provide in this practice are the Principal Dentists, Dr Manoj Tank and Dr Nisha Sanghrajka. ​ If a patient raises an issue they are unhappy about on the telephone or at the reception desk, after listening to a description of the problem, we will immediately contact the Principal Dentist. Should the designated person or other responsible person not be available at the time, the patient will be informed when they will be available and arrangements will be made for the two to meet or speak. The member of staff will take brief details of the concern and pass them to the Principal Dentist. ​ If a patient writes to express their concern, the letter will be passed on to the relevant person immediately. ​ We will acknowledge any concerns raised in writing within two days. If a concern has been raised in writing, the written acknowledgement will also include a copy of this Code of Practice, again, normally within two working days. We will investigate the concern and report back within ten working days of it being received. If we are unable to complete our investigations within ten working days for any reason, we will notify the patient, giving reasons for the delay and the likely period within which the investigation will be completed. ​ We will confirm the outcome of the investigation and any decisions made in writing. Proper and comprehensive records are kept of any concerns or complaints received. If patients are not satisfied with the result of our procedure then a complaint may be made to: ​ The Dental Complaints Service for complaints about private treatment Website: https://dcs.gdc-uk.org/ Phone: 02082530800 ​ The General Dental Council, 37 Wimpole Street, London, W1G 8DQ (the dentists registration body) Phone : 0845 222 4141 (UK local rate) Email : Standards@gdc-uk.org ​ The Care Quality Commission at Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA Phone: 0300 061 6161 Email: enquires@cqc.org.uk ​ Parliamentary and Health Service Ombudsman: Website: https://www.ombudsman.org.uk/making-complaint Phone: 0345 015 4033 Citizens Advice: Website : https://www.citizensadvice.org.uk/

Hello I'm Dr Kavita Malkan Associate Dentist Dentist with an interest in Invisalign Orthodontics BDS (London) GDC No. 193448 I certified as a dentist 12 years ago at Kings College London and have since practiced within the NHS and Private sectors. ​ In 2016 I joined Align Technology (the manufacturer of the Invisalign clear aligner system) and became the UKs Clinical Manager soon after. Through my years at Align, I have developed extensive product knowledge, helping dentists through thousands of Invisalign cases. ​ I currently lecture and train dentists in their Invisalign education and am very excited to be able to bring this experience to Sapphire Dental, to help produce beautiful smiles for our patients. Back to Team

Dental Implants Book a Consultation Dental implants offer a secure replacement for missing teeth. Dental implants are essentially ‘artificial roots’ made of medical-grade titanium; they integrate with your jawbone to secure your replacement teeth, which are made to look and act just like your natural teeth. Dental implants can restore your quality of life, comfort and appearance. Having replacement teeth that look, feel and function like your natural ones can have a positive impact on your self-confidence and overall wellbeing. ​ Manoj Tank is our skilled implant surgeon using dental implant systems that are clinically proven through some of the most thorough and in-depth research in the industry. He offers an extensive range of teeth-replacement options to his and his referred patients, replacing a missing tooth with a single implant crown, many missing teeth with an implant bridge or supported denture, or all teeth missing with a full arch restoration. It may be that you will require bone grafting or a sinus lift as part of your implant treatment to ensure secure placement. ​ At your initial implant consultation, Manoj will perform a thorough assessment and discuss your options so you can determine the best implant-retained solution for you. This will be written up detailing the stages of implant placement to allow healing before restoring with a crown, bridge or supported denture. This staged approach takes around 6–12 months to ensure the best and most predictable long-term outcome. ​ Excellent cleaning and professional maintenance helps dental implants to last; scientific studies have confirmed that 95% of implants remain secure at 5 years, and 92% at 10 years. The implant system we use is a recognised system from a reputable company and has had, and continues to have, significant research and development over decades of usage; it is extremely rare for a dental implant to not integrate with bone in non-smoking healthy individuals. A good cleaning routine at home coupled with regular dental check-ups and professional cleaning by your dentist and hygiene team will help ensure your dental implants securely hold your replacement teeth in place. Back to Treatments

Intraoral Scanning Intraoral Scanning is a wand-shaped handheld device that captures 3D digital dental impressions and uses the data to produce a highly detailed image of the patient’s mouth. ​ Intraoral scanners are faster than traditional physical impressions, the software create s a 3D image which give s a 360 degree angle of your mouth and teeth. Once a dentist has taken an 'impression ' using the scanner, the 3D image can be sent to a dental laboratory in order to construct any dental restorations or appliances such as: ​ Invisalign Dentures Crowns Bridges Implants ​ Enquire Now Back to Treatments

ABOUT SAPPHIRE DENTAL Sapphire Dental is owned by Manoj Tank and Nisha Sanghrajka, who took over the running of the practice from Centre for Dentistry in June 2020. Manoj is a Specialist in Periodontics and a dental implant surgeon, whilst Nisha is a general dentist with an interest in facial aesthetics and oral surgery. Both Manoj and Nisha qualified as dentists from the University of Bristol in 2008 and 2009 respectively, and are married with two sons and a daughter. ​ Sapphire Dental has a patient-centred ethos whereby our team of clinicians ensure we take time to listen to your needs and help guide you towards stable dental health and a smile you can have confidence in. ​ Conveniently located within Sainsbury’s Watchmoor Park, we are easy to find with free car parking and extended opening hours, including appointments available on evenings and weekends. ​ Our team provides a full range of dental treatments including advanced treatments such as Invisalign, dental implants, specialist gum disease clinics and wrinkle correction. ​ Patient safety is our priority, and we continue to work with enhanced cross-infection control, personal protective equipment and state-of-the-art air filtration to look after our patients and team. Meet Your Team

Hello I'm Dr Meera Nevis Associate Dentist Dentist with an interest in Oral Medicine BDS (India ) MDS (India) MFDS RCS (Glasgow) GDC No. 167575 I qualified as a dentist in 1996 and worked as a Paediatric (children’s) dentist before obtaining further dental qualifications by completing a Master’s Degree (MDS) in Oral & Maxillofacial Pathology in 2002. Following my graduation as an Oral Pathologist, I worked as a Specialist in Oral Pathology, becoming a Lecturer, Reader and then an Associate Professor in various dental schools in the UK and overseas. ​ In 2008, I passed the International Qualifying Examination in the UK and became a Member of the Royal College of Physicians and Surgeons of Glasgow (MFDS). Back to Team

Patient Information Implants Implant Leaflet.pdf Invisalign Invisalign Consent Form.pdf Boutique Whitening Consent Form.pdf Instructions.pdf Dealing with Sensitivity.pdf Enlighten Whitening Enlighten Evo4 Patient Leaflet.pdf Practice Location Directions To The Practice.pdf

Hello I'm Dr Naomi Fenton-Jones Associate Dentist Dentist with an interest in Cosmetic Dentistry BSc (Hons) BDS (Peninsula) MFDS RCS (Eng) GDC No. 2278 64 I enjoy all aspects of dentistry, with a particular interest in minimally invasive dentistry and tooth-coloured fillings. I am dedicated to professional development and have completed membership exams for the Faculty of Dental Surgery as well as furthered my skills in Cosmetic Dentistry and Aesthetic and Restorative Dentistry. ​ I am gentle and caring in nature and am thorough in my approach to patient care, in order to provide the very best care for my patients. I enjoy getting to know my patients personally and tailor treatment to meet each patient’s individual needs. Back to Team

Facial Aesthetics Book a Consultation Facial aesthetics are non-surgical treatments to soften fine lines and define features Nisha Sanghrajka offers wrinkle reduction and lip filler treatments at Sapphire Dental. Wrinkle reduction ​ Nisha uses Azzalure, a muscle relaxant derived from Botulinum toxin type A, to smooth out fine lines and wrinkles. It is commonly used to smooth out forehead lines, crow’s feet and frown lines. ​ Azzalure is administered using a very fine needle to target fine lines and wrinkles and ensure a more youthful appearance. It is a quick procedure, making it highly convenient to fit in around your schedule without taking any time off to recover. You may notice a little redness or swelling following the procedure, but this is normal and should disappe ar within a few hours. ​ Results are very natural-looking and can last around 3–5 months; regular top-up treatments ensure lasting results. ​ Lip fillers Nisha uses Teoxane lip fillers to provide a hydrated, more defined appearance of the lips. ​ Teoxane is an injectable hyaluronic acid-based dermal filler designed to improve upper and lower lip volume as well as the philtrum (the lines between the nose and the upper lip). ​ Teoxane is injected into the dermis to immediately alleviate signs of ageing. Its high concentration of hyaluronic acid gives volume to the face and lips. For your total comfort, this treatment is carried out under local anae sth etic. ​ Some redness, swelling, bruising or tenderness may occur at the injection site, but this is usually transient. Effects can last between 9–18 months; after the initial treatment, around one or two maintenance sessions are sometimes recommended to maintain the original results. Back to Treatments

Children's Appointments Many of our patients ask when their child can have their first check-up at the dentist. The answer is there is in fact no age restriction on taking your child to the dentist. Mostly, when a child's first tooth comes through the gum, usually at the age of 6 months, it's a great time to book their first trip to the dentist. At Sapphire Dental we also have our children's corner where many of our younger patients enjoy colouring, building tower blocks and also knocking on our Tooth Fairy's door! It is important to maintain children's oral hygiene in order to prevent tooth decay, which is the primary reason that children have a general anaesthetic. We recommend parents to help children brush their teeth until at least the age of 7, and certainly until they have developed the dexterity to manoeuvre a toothbrush around their mouth effectively. Children's appointments are never rushed and we work with the parent to create a friendly environment so they can enjoy their visit to the dentist and leave with lots of positive experiences. Children's Fees Check-ups: 0-5 Year olds - Free ( Only if their parents are our plan members or regular 6 monthly attendees, otherwise £10 ) New Patient Check-ups: 6-17 year olds - £25 After first initial check-up appointment: 6-10 year olds - £10 11-17 year olds - £15 Fissure Sealant - £25 Fluoride Varnish Treatment - £15 Baby Tooth Filling - £50 Baby Tooth Extraction - £50 Enquire Now Back to Treatments C H I L D R E N ' S C O R N E R

Privacy Policy ​ Privacy Policy for Sapphire Dental for Patient Data ​ Sapphire Dental takes great care to protect the personal data we hold for our patients in line with the requirements of the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. ​ The purpose of collecting and storing personal data about our patients is to ensure we can: Provide, appropriate, safe and effective dental care, treatment and advice for all our patients. Fulfil any contracts we hold in relation to their care. For business administration of their care ​ During the COVID-19 pandemic, we may also collect and store personal data about our patients for the purposes of protecting public health and monitoring and managing the COVID-19 pandemic. ​ Personal data held for our patients ​ The personal data we process (processing includes obtaining the information, using it, storing it, securing it, disclosing it, and destroying it) for our patients includes: Name, address, date of birth. Unique identification number. Next of kin. Email address. Phone numbers. GP contact details. Occupation. Medical history. Dental care records. Photographs. Family group. Payment plan details. Financial information. Credit cards receipts. Correspondence. Details of any complaints received. ​ We keep an inventory of personal data we hold on our patients and this is available for patients on request. A list of personal information held is also included in our Privacy Notice that is given to all patients. ​ Disclosure to third parties ​ The information we collect, and store will not be disclosed to anyone who does not need to see it. ​ We will share our patients’ personal information with third parties when required by law or to enable us to deliver a service to them or where we have another legitimate reason for doing so. Third parties we may share patients’ personal information with may include: Regulatory authorities such as the General Dental Council or the Care Quality Commission NHS Local Authorities Dental payment plan administrators Insurance companies Loss assessors Fraud prevention agencies In the event of a possible sale of the practice at some time in the future. ​ We may also share personal information where we consider it to be in a patient’s best interest or if we have reason to believe an individual may be at risk of harm or abuse. ​ Personal privacy rights ​ Under the GDPR and the Data Protection Act 2018, all individuals who have personal information held about them have the following personal privacy rights: Right to subject access. Right to have inaccuracies deleted. Right to have information erased. Right to object to direct marketing. Right to restrict the processing of their information, including automated decision-making. Right to data portability. ​ Patients who wish to have inaccuracies deleted or to have information erased must speak to the dentist who provided or provides their care. ​ Legal basis for processing data held about patients The GDPR requires us to state the legal basis upon which we process all personal data for our patients and it requires us to inform our patients of the legal basis on which we process their personal data. This is clearly stated in our privacy notice that is given to all patients. ​ The legal bases for recording individual types of data are recorded in our patient personal data inventory. This is available for all patients to see on request. The legal basis on which we process personal information for our private patients is that it is necessary to provide the services set out in a contract − that is, to provide you and your dependants with our products and services and/or it is required or allowed by law. ​ In addition, the legal basis on which we process personal information for our payment plan patients it is in our or a third party’s legitimate interests (Privilege Plan). ​ Automated decision making ​ All individuals who have personal data held about them have a right to object to their personal data being subjected to automated decision making. Patients will always be asked to give specific, informed, verifiable, opt in consent for any processes involving automated decision making. ​ Consent Sapphire Dental will always obtain specific, opt in consent from our patients for direct marketing information. This is done via the Clinipad via an electronic contact consent form. ​ We will also obtain specific, opt in consent from our patients for certain dental treatments, photographs, and publication of testimonials. ​ For a new patient,we obtain consent for these things when the patient first attends the practice. For an existing patient, we ask the patient for consent when they attend for their recall appointment or for a treatment appointment. We refresh this consent annually when the patient completes a new medical history proforma. ​ Withdrawal of consent ​ Patients who have given their opt in consent have a right to withdraw their consent at any time. Patients are advised of their right to withdraw their consent for anything they wish to withdraw from in our privacy notice. ​ Consent during the COVID-19 pandemic ​ The rules on processing and sharing information during the COVID-19 pandemic have been relaxed to allow healthcare providers to protect public health and manage the spread of the virus. Sapphire Dental may need to contact our patients, their families or third-party organisations regarding patients’ appointments, medical histories, and treatment. Where possible, we will obtain prior consent to process and share this information. ​ Where patients have not previously consented to, or have withdrawn their consent for us to contact or share or process their data, we will assess whether the need for processing is proportionate and necessary in relation to the risk to the individual and/or the public if the information is not shared. ​ Retention period ​ This practice retains dental records and orthodontic study models while the patient is a patient of the practice and, after they cease to be a patient, for at least eleven years, or for children until age 25, whichever is the longer. ​ Complaints ​ All individuals who have personal data held about them have a right to complain. All complaints concerning personal data should be made in person or in writing to Manoj Tank. All complaints will be dealt with in line with the practice complaints policy and procedures. ​ Transferring personal data outside the EU ​ Patients’ personal data is not transferred outside the EU. ​ This Policy was reviewed and implemented on: 26/12/2020. ​ This policy and relevant procedures will be reviewed annually and are due for review on 04/12/2023 or prior to this date in accordance with new guidance or legislative changes.

Dealing with Dental Nerves and Anxiety Are you nervous or anxious about visiting the dentist? If you sometimes feel nervous or anxious about visiting the dentist, don't worry! You are not alone. Many people can find visiting the dentist overwhelming and can prevent you from maintaining your oral health and stopping you from having the smile you deserve. It is important to have regular dental visits to look after your overall oral health. ​ ​ How can we help? Our dentists our friendly, patient and understanding. Our team are very experienced in dealing with patients that find it difficult when sometimes nerves take over. Don't be afraid of informing the dentist about how you are feeling, they will listen to you and will try their best to accommodate your dental needs. How to prepare for your appointment? Preparing for your trip to the dentist is never easy especially if you are having treatment. We are here for you! Our dentists will answer as many questions as they can for you to help you have an understanding of what is going to be carried out at your appointment.